We surveyed 3,000 consumers worldwide and found that almost everyone agrees that dealing with customer service is one of the most painful experiences in our day-to-day lives. On average consumers reported spending about 25 minutes waiting on hold each time they called into a contact center and cited this as the most frustrating part of the customer service process. The process is so painful that 32% of US consumers said they would rather give up sex for a week than call and wait on hold for service or support. And that’s not all. Consumers equate waiting on hold for customer service with waiting in line at the DMV – and even the super clichéd “watching paint dry.” The only thing consumers seem to hate more is sitting in traffic.