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June 26, 2019 | By

Bold360 Recognized by TrustRadius as Top Rated Live Chat & Social Media Customer Service in 2019

In this day and age, consumers expect nothing short of a world-class customer experience — whenever and however they interact with a businessWhether they are walking into your store or browsing your website, the amount of time you have to deliver a positive and impactful experience becomes less and less by the day. The Bold360 team focuses on removing the friction commonly associated with creating a good customer experience across their entire lifecycle. We are working every day to evolve Bold360 to deliver innovative solutions to the customer experience challenge, and our customers have been our best sounding boards and advocates.   

 Thanks to those customers, Bold360 was just named a 2019 Top Rated Live Chat and Social Media Customer Service by TrustRadiusTrustRadius has become the most trusted site for B2B software reviews, helping about 400,000 B2B technology buyers make informed purchasing decisions each month. 

The TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. Based entirely on customer feedback, they are not influenced by analyst opinion or status as a TrustRadius customer. 

Here’s what TrustRadius had to say about Bold360: 

“Bold360 has won a Top Rated award for both live chat software and social media customer service software,” said Megan Headley, VP of Research at TrustRadius. “These awards are based entirely on customer feedback. Reviewers value Bold360’s easy-to-use interface, reporting dashboard for tracking agent performance, and the ability to efficiently respond to customer inquiries across channels.” 

 And here’s what some of our customers are saying: 

 As soon as we implemented Bold360, we started to see results. The setup was easy and when customers realized that they had the opportunity to chat instead of call, then the chats started flowing in. Within weeks we were seeing increased sales and an increase in customer satisfaction.” – Justin Zipprich, Account Manager, Copywriter Today | Read Full Review

 [Bold360] support was blazing fast and wonderful. They helped in resolving some of our nightmares during odd hours. It is one of the best support services we encountered. Support personnel were very knowledgeable and very supportive in understanding and helping to resolve our problems. It was really a very good approach Bold360 support has to its customers. – Verified User, Team Lead in IT, Information Technology & Services Company | Read Full Review

We love when our customers show us some love and want to give a huge thanks to all of you who advocate for us and continually push us to deliver on our promises. We truly appreciate you! 

Want to join in on the fun? Leave us a review on TrustRadius here. 

To learn more about how TrustRadius Top Rated works, check out the TrustRadius scoring criteria. 


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