BoldChat Releases New Feature Enhancements
We recently launched a new release of BoldChat (v8.1) that includes enhancements designed to help companies better engage with and support their customers.
We’ve made improvements to our Automatic Chat Distribution Engine, including Dynamic Queue Length Limits and Visitor Queue Time Settings. New options for queue length limits help address the tapering of chat volume at the start/end of agent shifts, set maximum chats in queue, and define queue size dependencies on available operators. Visitor queue time settings provide controls for queue positions (e.g. end of queue or maintain position), separate behavior for intra- or inter-department transfers, and allow rules to be set for manual re-assignment of chats, emails, Tweets, SMS messages and tickets.
Our latest release also includes the addition of Audible Alerts for our layered chat windows when a live chat message is received and when the chat window is not in focus.
To learn more about these and other BoldChat features, contact us today!