Forrester CX SF — Were You There?
Last week, I spent a few days in my old stomping grounds of San Francisco for the 2018 Forrester’s CX event. When you go to any event in the City by the Bay, you’re sure to get to spend time with some of the best and brightest in technology – and this event was no exception. The Forrester team did a great job of gathering CX leaders like Pinterest, Airbnb, Amazon and of course LogMeIn under one roof to deliver thought provoking sessions and to showcase the latest and greatest CX tools and technologies. I always love these events as they are away to both teach and learn from others in the industry who have a unique approach to CX and are finding real success. Check out the video below for my favorite highlights.