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November 28, 2017 | By

Podcast: How AI is Changing the Retail Customer Experience

Recently I had the pleasure of catching up with the guys from the popular podcast — Retail Focus.  With Shop.org as an appropriate backdrop, we discussed how AI and other emerging technologies are changing customer service as we know it and what it actually means for retailers looking to implement.

Take a listen to hear more about how retailers can leverage key customer data to close the gap that exists between brands and the customer experience.


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