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CXNext Live: Good Employee Engagement = Good Customer Experience

You’ve heard it before: happy employees make happy customers. But what are you doing – really doing – to support the employee experience (EX)? Many companies over-index on investing in customer experience (CX) compared to EX. At first glance, this seems like a no-brainer. Of course you want the customer experience to the best it can be. But focusing on a better employee engagement can in turn lead to a better customer engagement.

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